Effective stakeholder engagement is imperative to meeting business goals and ensuring long-term success. Assessing the stakeholders' insights helps us align our strategies with their expectations, ensuring mutual growth.
Key Stakeholders and their Concerns
Our approach is both strategic and comprehensive, focusing on identifying, consulting, prioritizing, collaborating, and gathering feedback from key stakeholders. Working closely with our leadership team, we ensure the engagement of those crucial to our sustainability and growth.
By understanding and addressing stakeholder expectations and concerns, we prioritize actions across environmental, economic, and social areas. Our transparent and open communication fosters a collaborative culture that exceeds expectations and creates collective value. This approach helps us navigate business complexities and achieve sustainable success.
Project-related calls, and meetings; project management reviews; relationship meetings and reviews; executive meetings and briefings; customer visits; responses to RFIs/RFPs; sponsored events; mailers; newsletters; brochures, Company website; social media (LinkedIn, Instagram, YouTube, Threads, X, Facebook); Customer Happiness Surveys; sponsored community events
Concerns and Expectations
Our initial objective was to reach a Net Promoter Score (NPS) of 55 by the year 2026. We have exceeded this target by achieving a remarkable NPS of 65 during the current financial year
More than 50% of the customers responded to CHS
Scored 7.97 on a 9-point scale in the Customer Happiness Survey
Repeat business of more than 90%
174 value additions provided covering 13% of the revenue
How Happiest Minds is Addressing Them
Improved execution capabilities and skills of people to deliver projects on time
Strong cyber security solutions implemented to protect data
Frequency of Engagement
As needed/Continuous/Annual
Channels of Engagements
Press releases and press conferences
E-mail advisories
In-person meetings
Investor conferences
Disclosure
Social and environmental sustainability
Financial statements in IND AS
Earnings call
Exchange notifications
Press conferences
Investors page, on our website
Annual General Meeting
Annual Report
Concerns and Expectations
To uphold the highest standards of corporate governance
Transparency and disclosure
Establish leadership in environmental, social and
governance standards
How Happiest Minds is Addressing Them
Maintained industry-leading performance with
superior margins
Devised strategy for long-term growth
Established ESG policy to drive business resilience
Frequency of Engagement
As needed/Quarterly/Continuous/Annual
Channels of Engagements
Implement a variety of communication methods
Schedule regular town halls and monthly project reviews
for updates and discussion
Utilize video and audio conferences to engage
remote stakeholders
Leverage platforms like Yammer for continuous interaction
and iAppreciate for public recognition
Offer one-on-one counseling
Support participation in wellness and
engagement programs
Promote a leave donation scheme
Annual reviews and employee committees are part of
the strategy to ensure stakeholder voices are included in
decision-making, effectively meeting diverse needs and
fostering a collaborative environment
Concerns and Expectations
Concerns:
Creation and attraction of a Talent Pipeline based on the
changing needs of the industry and technology
Efforts toward personal well-being and happiness since the
date of joining the Company
Expectations:
Create an atmosphere to be recognized as amongst the top
3 places to work in the Indian IT services industry
How Happiest Minds is Addressing Them
Happiest Minds is actively building and attracting a talent
pipeline by emphasizing continuous learning, upskilling in
emerging technologies, and aligning talent strategies with
the evolving demands of the industry
Tailored our communication strategies to meet the diverse
needs of our stakeholders by deploying a variety of
targeted communication tools. These include Microsoft
Teams, emails, Yammer, Discussions, and visual mediums
like posters and floor walks for engaging personnel on-site
Our commitment to creating a positive and collaborative
organization through improved transparency and inclusivity
culture Is underpinned by initiatives that emphasize gender,
cultural, generational, and ethnic diversity. By consciously
focusing on these areas, we strive to enhance transparency
and inclusivity, building a workplace where every individual
feels valued and heard
The Happiest Minds Wellness program HappiZest,
embodies the 7Ws of wellness: Physical, Spiritual,
Intellectual, Professional, Social, Emotional, and
Environmental. This comprehensive program is supported
by aligning activities, logistics, facilities, and expert
resources within the organization. Through a broad
spectrum of wellness initiatives, we are dedicated to
nurturing the holistic well-being of our community
Frequency of Engagement
Continuous/Annual
Channels of Engagements
The Company has conducted a vendor satisfaction
survey during the year which may include concerns
about vendor performance, contract compliance,
cost management, quality control, risk mitigation, and
relationship management
The Company is in the process of implementing the vendor
audit and the self-assessment questionnaire on ESG
Concerns and Expectations
Implementing fair and sustainable business practices
Demonstrating effective governance
Scaling business opportunities and maintaining the sustainability of demand
Creditworthiness
Promoting small businesses
How Happiest Minds is Addressing Them
Ensured fair and transparent onboarding
and payment terms
Supporting suppliers with training and skill-building
Frequency of Engagement
As needed
Channels of Engagements
Presentations
Project
meetings and reviews
Calls and meetings
Surveys
Consultative sessions
Field visits
Due diligence
Conferences and seminars
Surveys
Press releases
Press conferences
Sponsored events
Contribute time and
financial resources in
a social cause, actively
engage, participate
and support social and
environmental causes
and associate with
organizations working
towards this goal
Concerns and Expectations
We understand that the community may have various concerns
and expectations, including but not limited to:
Environmental Impact: Concerns about how our Company's
operations may affect the local environment, such as
pollution, resource depletion, or habitat destruction.
Social Responsibility: Expectations for our Company to
contribute positively to the local community through
philanthropy, partnership for food and nutrition, environment,
sustainability & healthcare
Transparency and Accountability: Expectations for
transparency in decision-making processes, financial
reporting, and communication about company activities that
may impact the community
Safety and Health: Concerns about the safety and health
implications of our operations on community members,
including traffic congestion, or potential health hazards
How Happiest Minds is Addressing Them
Supported various partner organizations to improve food &
nutrition, environmental sustainability, and healthcare
To address the concerns and meet the expectations of the
community, our Company is committed to implementing
sustainable practices into our operations to minimize our
ecological footprint and mitigate any adverse impacts on the
local environment
Community Engagement Programs Transparency and
Communication: Ensuring transparency and open
communication with the community by providing regular
updates, sharing relevant information, and soliciting
feedback through various channels of engagement
Safety Protocols and Compliance: Adhering to strict safety
protocols, regulatory requirements, and industry standards to
ensure the safety and well-being of both our people and the
local community
Frequency of Engagement
As needed
Regular/meaningful engagement with the community to build
trust, foster collaboration, and address concerns effectively
The frequency of engagement activities may vary depending
on the nature of the projects, issues, or initiatives involved.
However, we strive to maintain ongoing communication and
interaction through:
Monthly Community Forums or Meetings, Quarterly
Newsletters and Updates, Real-time Response on
Social Media, monitoring and responding to inquiries,
comments, and concerns from community members
on social media platforms in real-time to ensure timely
communication and engagement
By maintaining a regular and proactive approach to
engagement, we aim to foster a strong and mutually
beneficial relationship with the community based on trust,
transparency, and collaboration
Channels of Engagements
Meetings/calls, visits
Partner events
Conference calls
Business reviews
Concerns and Expectations
To drive active innovation and enhance partnerships
Demonstrate proficiency to be a partner for
digital technologies
How Happiest Minds is Addressing Them
Premier vendor relationships with dedicated support
Provide ready availability of skilled resources and privileged
access to IPs, labs and infrastructure
Frequency of Engagement
As needed/Continuous/Annual
Channels of Engagements
Inputs towards drafting new policies, rules & regulations
Concerns and Expectations
Participate in national economic development
How Happiest Minds is Addressing Them
Transparent reporting of financial and non-financial
performance as per GRI standards
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