Our Infrastructure Management & Security Services offers end-to-end monitoring and management and secure ring-fencing of customers' infrastructure and applications. We provide 24x7 production support and managed security services for enterprises and technology companies. Our expertise is in automating business and IT operations with the DevSecOps model and providing world-class NOC/SOC services, ensuring safe, secure, efficient, and productive data centers, cloud infrastructure, and applications.
ELLIPSE Platform
Cloud Adoption Framework
Infrastructure Maturity Modeling
Intelligent Chatbot
CRPP Platform
Identity Vigil
Threat Vigil
ASOC
Mitigating the pressing challenges faced by a leading pharmaceutical company such as lack of visibility over air-gapped and standalone devices, inefficient patching procedures, absence of real-time threat monitoring, and regulatory compliance issues.
We introduced industry-standard tools for patching and managing GxP devices, covering 5,000+ servers and 30,000+ end-users. Our automation efforts reduced manual tasks and improved internal auditing processes.
We developed a strategic roadmap to enhance the NCA score and made significant policy and procedure changes based on identified gaps. We also conducted ongoing cybersecurity maintenance activities to ensure the continual safety and security of our clients' systems.
Tracks across core infrastructure, network security, database, middleware & application support
Project savings achieved
Compliance increased for end-user devices from 80%
Integrated with Next Gen Protection to monitor the real-time threats
Privileged accounts secured
IAM tickets resolved
Partnering with a US financial service organization to deliver operational and transformational services, enhancing their service management, governance, and provide continuous support for their Security Operation Center (SOC) to manage and address incidents.
We deployed a team of experts to deliver comprehensive remote Infrastructure Management and L1/2/3 Services. We also implemented ServiceNow and provided ongoing support, offered consultation on Business Continuity Planning/Disaster Recovery (BCP/DR), managed SCCM and Vulnerability, and provided Identity and Access Management (IDAM) Support to fulfill security requirements.
Increased NOC FCR from 75%
Increment in patch compliance from 55%
Discovery schedules aligned based on location
Through redefined incident escalation and review process
