Learning and Development

FY 2023-24 Learning Journey

Learning and Development at Happiest Minds is a continuous process, aiming to excel in an agile, creative, collaborative, technologically-advanced workforce culture that is aligned with business and organizational goals.

Key Matrix

Business Enabling Programs

Graduate Training Hours - 45,696

Business Enabling Programs

Includes technical training and professional development programs.

Orientation Programs

Includes MVV, mindfulness, assimilation, and diversity and inclusion programs.

Compliance Programs

Includes information security and work safe programs.

Graduate Training Programs

Provides training to entry-level graduates recruited on or off campus.

Total learning hours is a summation of learning hours executed under each of these categories.

Training Mode

  • VILT-Virtual Instructor-Led Training
  • ILT-Instructor-Led Training

Key Highlights of Our Learning Initiatives

  • Design and roll-out of Delivery Manager, Business Analyst, and Architect Tracks
  • 226 campus graduates were onboarded and completed the structured training programs. 35 members have been deployed to billable projects as on March 31, 2024
  • 613 Happiest Minds deployed post cross skilling & multiskilling initiatives
  • 30+ technical programs delivered by Internal SMEs (Trainers) clocking 15K learning hours saving ₹ 5 million
  • Generative AI Awareness and Github Copilot programs launched for C1 to C3. 69% of billable Happiest Minds (3,370) are covered under Gen AI Awareness and Copilot Overview training
  • Delivery managers’ LEAD program and business analysts’ SHIFT program for Happiest Minds across BUs. The intervention was spread over 6 months covering 27 delivery managers and 23 business analysts
  • 77 Happiest Minds completed various training programs and certification courses
  • 4,792 and 1,587 Happiest Minds completed technical training and professional development programs respectively through Udemy, classroom programs, and virtual sessions

MITHRA – The Good Samaritan Program

Navigating through challenging work environments, stress, and personal difficulties can significantly impact anyone. Recognizing the importance of having a trusted individual to confide in during such critical moments, we introduced MITHRA – The Good Samaritan Program.

MITHRA, a compassionate initiative by Happiest Minds, features a dedicated team of volunteers who are accessible around the clock, ready to offer support through calls or emails. This program ensures that our colleagues can seek help in an environment marked by safety, acceptance, and confidentiality.

In FY 2023-24, the MITHRA team engaged with more than 1,700 members, dedicating over 470 hours to communications via Teams, phone interactions, and face-to-face meetings, showcasing our commitment to fostering a supportive and understanding workplace community.

GPTW Survey

In response to the valuable insights garnered from the Great Place To Work® (GPTW) survey, Happiest Minds is implementing a focused action plan across five strategic tracks to cultivate a more resilient and engaging organizational culture.

Compensation & Infrastructure

We are improving compensation packages and refining workspace environments, while initiating focused communication efforts like "Your Feedback Matters!" to highlight the importance of employee feedback. Additionally, we are introducing new benefits tailored to diverse needs, including reverse mentoring for Millennials, corporate deals, laundry services, and flexi insurance plans, are being rolled out. Infrastructure upgrades, including cafeteria enhancements and parking solutions, aim to enhance the daily work environment.

Enhanced Talent Mobility and Technology Integration

The development of an Internal Job Posting (IJP) Portal and the utilization of AI-based sentiment analytics tools are set to enhance talent mobility and the employee experience, ensuring our team feels valued from their first day.

Leadership Development

Our investments in leadership development, facilitated by tools like Hogan Insights and executive mentoring programs, underscore our focus on nurturing leaders who are pivotal to driving our culture and strategic goals.

Strengthening Diversity and Inclusion

We are dedicated to fostering increasing diversity and inclusion through initiatives aimed at enhancing gender diversity and launching programs like reverse mentoring, ensuring a workplace where diverse perspectives thrive.

Creating a Supportive and Engaging Work Environment

Efforts to reintroduce clubs and committees, along with increasing PWD hiring and conducting a gender pay parity exercise, reflect our commitment to building an inclusive and engaging workplace for all.

8 STEP ACTION PLAN

Action Plans – 5 Months Plan

1 STEPReview the GPTW scores

2 STEPSponsorship from Executive Leadership

3 STEPFormation of taskforces

4 STEPRecommendations from Taskforces

8 STEPHPPS survey proposed around

7 STEPClosure Report for ActionTeam

6 STEPMonthly Progress Reporting & Update - Taskforce, EB and C7+

5 STEPImplementations of the recommendations

All these actions are beyond the leadership/AHMM/connects and conversations that we would do beyond the day-to-day interactions.