Chairman's Letter

Ashok Soota

Executive Chairman

Looking ahead, we are excited about the future, driven by the transformational changes implemented in FY 2023-24 and acquisitions closed in the early days of FY 2024-25.
Dear Stakeholders,
In FY 2023-24, your Company achieved industry-leading revenue growth of 11% in constant currency and surpassed our EBITDA guidance for sixteen consecutive quarters, achieving an EBITDA margin of 24.6%. This outstanding performance reflects the success of Happiest Minds. Looking ahead, we are excited about the future, driven by the transformational changes implemented in FY 2023-24 and recent acquisitions closed in the early days of FY 2024-25. These strategic moves position us confidently to pursue our Vision of reaching US$1 billion in revenue by 2031. When we announced this goal in September 2021, we aimed for a 25.3% CAGR. We now envision a CAGR of 22% by the end of FY 2024-25 which will propel us towards this target.
The transformational changes mentioned above are designed to accelerate future growth for Happiest Minds, and include the following:
  • Established a dedicated business unit focused on Generative AI – Generative AI Business Services (GBS)
  • Created a new vertical organizational structure comprising six Industry Groups (IG)
  • Integrated Product Engineering Services (PES) and Digital Business Services (DBS) into a single business unit – Product and Digital Engineering Services (PDES)
  • Acquired three strategic assets – PureSoftware, Aureus Tech Systems, and Macmillan Learning India
Our FY 2023-24 Integrated Annual Report, themed 'Exploring New Horizons with Generative AI', reflects a profound era of change. Generative AI transcends its conventional role by seamlessly integrating nature and technology, revolutionizing industries, and inspiring imaginative exploration. Our cover visually portrays this unity, leading us towards new horizons. Embracing this digital renaissance, our report underscores Generative AI's limitless potential, leading to a future where technology enhances human potential and sustains our connection with nature.

The Generative AI Business Services (GBS), under the leadership of Sridhar Mantha (President & CEO), is generating numerous new business opportunities. We currently serve 14 active customers across various industries, spanning 20 projects. These opportunities include contextual chatbots, learning simulators, contract management, sentiment analysis, and content generation. Leveraging insights from these engagements, we are developing replicable solutions across industry and technology streams. Our growth plan includes training all our engineers in Generative AI. The GBS Business Unit currently comprises 70 members and is projected to expand to 250 by the end of FY 2024-25.

The six new Industry Groups (IGs) are: Banking, Financial Services & Insurance; EdTech; Healthcare & Life Sciences; Hi-Tech and Media & Entertainment; Industrial, Manufacturing, Energy & Utilities; Retail, CPG & Logistics. Each IG operates as an independent profit center, led by experienced industry managers, and is staffed with dedicated teams possessing deep domain expertise, enabling customized solutions and rapid response times.

The Executive Board has successfully facilitated the realization of three significant acquisitions, each strategically aligned to enhance organizational productivity and profitability. We exercised careful selection in completing these acquisitions, and the wait has proven worthwhile as we acquired complementary and valuable assets. Together, these three acquisitions have added over 1,400 professionals to Happiest Minds, further strengthening our key IGs in BFSI, Healthcare, and EdTech.

PureSoftware brings with it an award-winning Banking-as-a-Service Platform, namely ‘Arttha’. This acquisition also provides Happiest Minds with a near-shore presence in Mexico and establishes offices in Singapore, Malaysia, and Africa. The acquisition of US-based cloud-native digital transformation company Aureus Tech Systems includes a new development center in Hyderabad. Aureus, a Microsoft-certified Gold & Co-sell Partner, specializes in providing domain and industry expertise-led solutions, primarily to customers in the Insurance/Re-insurance and Healthcare space.

Additionally, we have developed a unique Bioinformatics capability at Happiest Minds. This team comprises experts in Molecular Biology, Data Scientists, Data Engineers, and Healthcare Domain Specialists. They are collaborating closely with the medical research community from prestigious institutions in India and abroad. The team's focus includes utilizing Metagenomics for Gut Microbiome analysis, anomaly detection in MRI/CAT scan images, and conducting large cohort research studies to identify early predictions related to stroke, cardiovascular diseases, among others.

Joseph Anantharaju, Executive Vice Chairman, who has been instrumental in the consistent success of the Product Engineering Services Business Unit (BU) since its inception, has now assumed responsibility for the integrated Product and Digital Engineering Services (PDES). The Business Unit remains committed to focusing on and investing in cutting-edge digital technologies and engineering skills.

Under the leadership of Aurobinda Nanda (President & COO-PDES) and Executive Board support led by Venkatraman Narayanan (MD & CFO), your Company’s ESG-focused approach has gained recognition. We are proud to be listed as ‘ESG Champions of India 2024’ by Dun & Bradstreet. Happiest Minds places sustainability at the forefront of its strategy, striving for accelerated progress in ESG realms. A significant portion of our CSR budget is dedicated to supporting environmental causes, including nature-based solution, with the goal of becoming ‘Carbon-neutral’ by 2030.

Among our initiatives geared towards environmental sustainability and energy conservation, we have implemented the following:

A rooftop solar plant at our Bengaluru offices, which currently accounts for 10% of our green energy usage. We aim to transition to being entirely powered by green energy before 2030

Contribution to the One Billion Drop Project, which involves building 100 percolation wells in 2024, leading to the conservation of 1,28,10,000 liters of rainwater in Bengaluru

The implementation of sensor-based water taps to reduce water consumption, along with a commitment to 100% recycling of wastewater for use in our washrooms and for watering plants

Rooted in mindfulness, our culture emphasizes both 'being mindful' and 'doing mindful'. Central to our identity are our SMILES values, seamlessly integrated into our day-to-day operations. Embracing our mission, 'Happiest People . Happiest Customers', we prioritize the well-being and professional development of our team members, ensuring ample opportunities for skills enhancement and career progression within our organization.

We are delighted to be recognized by the Great Place to Work® Institute (GPTW) for the exceptional caliber of our team and our innovative solutions, receiving the following accolades in 2023:

  • Top 50 India’s Best WorkplacesTM in IT & IT-BPM
  • Top 50 India’s Best WorkplacesTM for Building a Culture of Innovation
  • Top 50 India’s Best WorkplacesTM for Women (three times in a row)
  • Top 50 India’s Best WorkplacesTM in Health and Wellness

In addition, we have received other notable awards that serve as a testament to our inclusive culture and proactive initiatives, including:

  • 100 Best Companies for Women in India 2023 by Avtar and Seramount
  • Ranked #2 in Top 30 Future-Ready Workplaces 2024 by Fortune India

I extend my sincere appreciation to our customers for their continued trust and confidence in Happiest Minds, as well as to our delivery teams for consistently delivering customer happiness. I also want to thank all our support teams whose efforts have contributed to these achievements. My gratitude goes to our Board of Directors, shareholders, and all stakeholders for their supportive guidance in creating an organization designed for perpetuity, as articulated in our Vision 2031.

Let me conclude by wishing you all good health, success and happiness.

With warm regards,
Ashok Soota

Executive Chairman