We stand at the forefront of the transformative wave propelled by ‘Generative AI’, which is pivotal in reshaping contemporary business dynamics and fostering advancements in information access, innovation, and operational efficiency. Leveraging our expertise in consulting, R&D, and testing, we develop customized roadmaps for seamless technology integration, serving the customers as an innovation catalyst to achieve tangible business objectives.
As a trusted technology partner, we assist our customers in creating Generative AI-based solutions across different domains.
In collaboration with a leading global knowledge enterprise offering credible health and wellness insights in India, we developed a groundbreaking Generative AI healthcare chatbot. This innovative solution is capable of answering user queries across the website's extensive database of articles on one hand, while boosting user engagement and driving ad revenue generation on the other.
The enterprise foresees a substantial enhancement in user satisfaction and efficiency in accessing pertinent information. By leveraging the chatbot's capabilities, they aim to channel a majority of user searches to the interactive interface, thereby reducing the time required to obtain relevant information.
60%Searches diverted to the chatbot, resulting in increased customer satisfaction
50%Decrease in time to get relevant information
We have undertaken a project for a prominent travel company to enhance their knowledge base system and implement a predictive algorithm powered by Generative AI. This initiative aimed to analyze future incident impact and develop a user-friendly interface for efficient incident impact information retrieval.
The integration of Generative AI capabilities enables swift access to crucial data points, thereby expediting ticket resolution processes. Additionally, the implementation facilitates enhanced user query solving, ultimately leading to improved issue resolution and customer satisfaction.
For a prominent energy major, we have digitized their plant blueprint documents using advanced technologies such as image processing, Natural Language Processing (NLP), and Optical Character Recognition (OCR). Leveraging OpenAI APIs, we automated the understanding of plant maintenance requests and created customized maintenance plans based on these requests and corresponding plant blueprints.
The implementation resulted in a significant reduction in maintenance planning time. Additionally, the workforce for maintenance activities was empowered with valuable insights, contributing to improved decision-making and resource allocation.
30%Achieved reduction in maintenance planning time
We have developed an automatic Job Description (JD) creation solution for a leading metal major based on key requirements such as Business Unit (BU), skills, goals, and objectives. Leveraging the ChatGPT API, the system generates detailed descriptions for each goal and objective. Integration with the Company database enriches JDs with Company Key Result Areas (KRAs), head counts, and contextual information.
The implementation resulted in a reduction in hiring time along with a reduction in time for JD creation, enabling faster and more accurate job postings.
18%Hiring time reduction achieved
400%Reduction achieved in JD creation
We have developed a customer query bot for a leading insurance major designed to provide information about products, address queries, and manage complaint tickets. Utilizing OpenAI APIs, the bot efficiently understands and processes customer inquiries. Integration with ITMS, Teams, Slack, and other platforms ensures seamless communication and support.
The implementation led to an impressive reduction in the time required to handle customer Level 1 (L1) requests, significantly improving responsiveness and efficiency in customer service operations.
80%Time reduction in customer L1 request handling
