One of our Vision statements is to be known for our Governance Standards. The metric against Governance was winning the Golden Peacock Award and the ICSI National Awards for excellence in Corporate Governance. We have outdone ourselves by winning both during the year and within two years of our IPO. We strive to maintain the highest standards that we have and have displayed while we continue to improve and fill the gaps we
identify.
(Please refer to 
Pg 145 for more information on Corporate Governance)
ESG Governance
The Environmental, Social & Governance (ESG) committee is a management-level committee comprising senior members across major functions at the
Company, chaired by a member of the senior management team. The ESG Committee reports to the Executive Board and the Board of Directors on the
Company’s ESG strategy and the roadmap to achieve set targets and helps in identifying ESG-related risks and related financial and non-financial impacts for the Company. The committee meets periodically to hold compliance and risk-related reviews while working on improving the Company’s ESG disclosures to effectively demonstrate our commitment to our stakeholders.
Stakeholder Governance
Annual Shareholders Response Survey: The Annual Shareholders Response Survey was conducted for the shareholder’s feedback, and we received responses from 6,371 shareholders (19,113 responses for FY22). The Board has evaluated these responses and has approved the plan for implementing the suggestions received during the survey.
Communication to Stakeholders: Your Company has a transparent reporting system in place to ensure all stakeholders especially the employees and
investors are kept abreast of the Company’s performance, strategic outlook, financials, and sustainable growth using the following:
- Quarterly communication is made to the Board, the employees, and investors. The Executive Board conducts quarterly AHMM (All Happiest Minds Meet) ‘Town Hall’ to apprise the team of the same. The investor presentation of the quarterly results is emailed to all the shareholders of the Company.
- Any major policy change is first communicated to all Happiest Minds through ‘SmilesCentral’, our internal Communication & Collaboration Platform for feedback and suggestions before rolling out, building confidence in an ‘Involve Evolving’ culture. The leaders also listen to the team through people feedback and other mechanisms like Listening Post, various ‘Connect’ programs, and regular meetups with BU leaders.
- The other channels of communication, such as ‘Just Ask’ and ‘Ask EB’ help the Happiest Minds to communicate with the leadership and ‘Ask Ashok’ sessions for the Happiest Minds to interact with the Chairman along with many other programs in line.
- The main communication among Top management is via emails, Team and Zoom calls, virtual meetings, other audio-visual means and physical meetings.
- The Company has separate email domains [email protected] and IR@happiestminds dealing with the queries received from the investors, shareholders, and other stakeholders. These are maintained by the Legal and Secretarial Teams. The contact details are mentioned on the Company website.
Business Ethics
Happiest Minds is committed to conducting its business in accordance with the applicable laws, rules, and regulations with the highest standards of business ethics, integrity, environmental responsibility, and social responsibility. To implement the Value Chain Sustainability Framework, the Vendor’s Code of Conduct has been established and communicated to all the vendors. This Code is intended to define non-negotiable minimum standards of business conduct that
Happiest Minds expect its Vendors to respect and adhere to. While Vendors are expected to self-monitor and demonstrate their compliance with this Code, Happiest Minds reserve its right to audit Vendors or inspect Vendors’ facilities to confirm compliance. This Code is an integral part of Happiest Minds' contract or agreement with its Vendors. The requirements under the Happiest Minds’ Vendor’s Code of Conduct focus on Freedom of employment and association,
eradication of child labor, safe and hygienic working conditions, appropriate pay and working hours, humane and non-discriminatory treatment, anti-bribery and corruption, and environmental awareness.
Learning & Development
