Dear Stakeholder,

With the COVID-19 pandemic wreaking havoc across the world, the year gone by has been like no other and has made us all reflect on our priorities and recognize what is truly important. In India, we experienced what is widely considered as the world’s strictest lockdown resulting in a sobering experience that most of us had never gone through before.

It is against this challenging backdrop, that we persevered with our plans of being listed as a publicly traded company on the Indian Stock Exchange and completed the entire process digitally in September of last year. The market rewarded our conviction with a stellar response by oversubscribing to our issue 151 times and providing a 138% increase in our listing price. This underlines the faith imposed in us not just by our customers but also by our new investors who are now an integral part of the journey ahead.

As 2020 came to a close, it seemed like the world was slowly but surely recovering from the pandemic and the availability of vaccines provided the proverbial ray of hope. Unfortunately though, India was struck by a debilitating second wave of infections earlier this year that turned out to be even more devastating and caused several lives to be lost across the country.

It is with a heavy heart, I share with you that we lost five of our colleagues due to COVID-19. In addition, our teams saw 38 of their family members succumb to the pandemic. We would like to express our deepest condolences to the families.

We as an organization, are committed to the wellbeing of all our stakeholders and are putting forth our best efforts in ensuring we move ahead gracefully while upholding our core values. Our seamless transition to a work-from-home model in March 2020 helped almost 98% of our team across 4 continents to continue delivering on their work commitments with minimal disruption. We remain committed to investing in our systems and operating models to support our teams as they adapt to the realities of a new normal.

I am pleased to place before you our first edition of the sustainability report. Our commitment to sustainability is deeply ingrained in our mission – ‘Happiest People . Happiest Customers’ and our vision to be Happiness Evangelists for each other, our Customers and Society. It is this mission and vision that guides us to bring in a meaningful difference to our stakeholders. This report is a culmination of effort over many months talking to various internal and external stakeholders and I believe this is a good start in our journey to report on our performance on sustainability. The report begins with a section on the pandemic that specifically talks about the impact on our operations and the measures we have taken to minimize its effect through various initiatives aimed at overall stakeholder wellbeing. The operational footprint section gives you a glance at our scale of operations. I am happy to share that your Company was recognized by multiple external agencies during the fiscal for its people engagement programs and sustainable operations which is highlighted in the awards section. As a responsible corporate citizen, Happiest Minds drove various initiatives for enrichment of our stakeholders whom we have defined in the Stakeholder engagement section. The last section on Being a Responsible Business is about our priorities and initiatives towards our stakeholders and to meet / exceed their expectations along the Environment, Social and Governance (ESG) areas. The area of Sustainability is continuously evolving and we welcome your feedback in our endeavor to make it better. In this new fiscal, we also intend to leverage the services of an external agency for an independent evaluation of our sustainability practices.

As we begin a new financial year, I would like to sincerely thank all our customers, stakeholders and partners for their continued co-operation and support. I would also like to express my gratitude to all Happiest Minds & their family who have so selflessly risen to the occasion.

Here’s looking forward to hope, happiness, and healthier times ahead.

Aurobinda Nanda
President, Operations & Deputy CEO
Product Engineering Services