Dear Stakeholders,

The disruption caused by the COVID-19 pandemic in FY 2020-21 augmented multiple challenges across the world. Happiest Minds’ mission of making our people and customers happiest, enabled us to not only limit the extent of disruption in our operations, but also support the communities we operate in. We quickly adapted to newer ways of working and pioneered innovative solutions for our customers, employees, and communities. Our resolve to emerge stronger by improving our market, operational and financial performance made us realize a remarkable IPO in September 2020. We have demonstrated continuous and industry-leading Y-o-Y sequential revenue growth over each quarter in FY 2021-22.

In these extremely challenging times due to the pandemic, I would like to share our heartfelt support and solidarity with you and your families. As governments around the globe are implementing measures to contain this public health crisis, we have been taking strict precautions to protect our colleagues and their families, while ensuring uninterrupted customer service and deliverables. Happiest Minds across 7 countries are fully operational with a hybrid work model to establish a robust deliverable system for all our clients.

Continuing its efforts, this year too, Happiest Minds demonstrated relentless commitment to its strategic priorities of achieving customer satisfaction while ensuring the wellbeing of all our stakeholders. This report elaborates our approach, and the value Happiest Minds has delivered across the continents, even during these unprecedented disruptive times.

Extending our efforts towards business continuity, we have implemented business agility to enable the growth and protect the interests of our key stakeholders. We used the pandemic to accelerate our value creation agenda for enhancing the Company’s agility and resilience to avail and realize forthcoming opportunities.

Last year, Happiest Minds embarked on a shared vision and published its first edition of the sustainability report with an extensive report on the operational footprint and impact on our operations due to COVID-19 and the measures we have taken to minimize its effect through various initiatives aimed at overall stakeholder wellbeing.

Leading the sustainable journey ahead, I am pleased to place this year’s Integrated Annual Report. Our focus is to build and Design for Perpetuity. In line with the core ESG objectives and sustainability spirit, this year’s theme is strongly justified in fulfilling and delivering long-term business sustainability.

Our actions and approach to achieve environmental stewardship include energy and water efficiency, waste management, green services and technologies. Happiest Minds is driven by the spirit of innovation and is continuously focusing on sustainable processes & services.

Building sustainability in the value chain presents an urgent imperative today while sharing our commitment to responsible business practices beyond immediate boundaries.

Happiest Minds strives to actively engage with all key value chain partners on ESG issues through dedicated policies, guidelines, and code of conduct. The engagement aims to enhance sustainability performance through capability building, knowledge sharing and reporting on the six capitals - Financial, Manufactured, Intellectual, Human, Social & Relationship and Natural.

With various ESG initiatives and programmes, we are well positioned for the times ahead. Our emphasis remains on enhancing sales momentum, growing market share, maintaining leadership in sustainable solutions and delivering accretive growth.

I take this opportunity to express my sincere appreciation to all my colleagues and their families for their inspiring contribution amidst this challenging time. I also thank you for your continuing trust, support, and commitment to Happiest Minds.

With warm regards,

Aurobinda Nanda President - Operations & Deputy Chief Executive Officer, PES