Stakeholders are key to implementing our business strategy and driving business growth in the long run. We ensure sustained engagements with them to understand and address their concerns as well as ensure alignment of interests. This helps us to build long-term relationships and ensure sustained value creation for all.
At Happiest Minds, our stakeholder engagement process is focused on stakeholder identification, consultation, prioritization, collaboration, engagement, and reporting. While we deal with multiple stakeholders, it is only those who add value to our business and are critical to our value creation that are key. We identify them through an exercise undertaken in consultation with our leaders. We understand their expectations & concerns and address them accordingly. This helps in the prioritization of strategy, policies and action plans in the environment, economy, and society.
Project-related calls, reviews and meetings; relationship meetings and reviews; executive meetings and briefings; customer visits; responses to RFIs/RFPs; sponsored events; mailers; newsletters; brochures; company website; social media (LinkedIn, Twitter, Facebook, Instagram); Customer Happiness Surveys; sponsored community events
Town halls; project or operations reviews; video/audio conferences; performance evaluation/wellness/ member engagement programmes; Yammer (intranet platform); one-to-one counselling; iAppreciate (appreciation portal); Committees; Circle of Happiness Champions; Annual Reviews
Press releases; email advisories; in-person meetings; press/investor conferences; disclosure; social and environmental sustainability financial statements; earnings call; exchange notifications; press conferences; website; Annual General Meeting; Annual Report
Meetings/calls; visits; partner events; conference calls; business reviews
Presentations; reviews, field visits and surveys; calls and meetings; consultative sessions; due diligence; conferences and seminars; press releases & conferences; sponsored events
Project management reviews; relationship meetings and reviews; contracts
Representations on consultative papers by regulatory authorities; interactions with statutory bodies like SEBI, the Labor Authorities, CPCB, etc.; policy advocacy; interactions/representations with Government through industry associations like NASSCOM, FICCI, ASSOCHAM, CII