×
download-pdfDownload Report
download-pdfFilpbook

Maintaining Effective Dialogue with Stakeholders

Stakeholders are key to implementing our business strategy and driving business growth in the long run. We ensure sustained engagements with them to understand and address their concerns as well as ensure alignment of interests. This helps us to build long-term relationships and ensure sustained value creation for all.

At Happiest Minds, our stakeholder engagement process is focused on stakeholder identification, consultation, prioritization, collaboration, engagement, and reporting. While we deal with multiple stakeholders, it is only those who add value to our business and are critical to our value creation that are key. We identify them through an exercise undertaken in consultation with our leaders. We understand their expectations & concerns and address them accordingly. This helps in the prioritization of strategy, policies and action plans in the environment, economy, and society.

Key Stakeholders and their Concerns

Channels of Engagements

Project-related calls, reviews and meetings; relationship meetings and reviews; executive meetings and briefings; customer visits; responses to RFIs/RFPs; sponsored events; mailers; newsletters; brochures; company website; social media (LinkedIn, Twitter, Facebook, Instagram); Customer Happiness Surveys; sponsored community events

Key Topics and Concerns Raised during such Engagement

  • Achieve an NPS of 55 by 2026
  • 95% or more of customers score 7 on a 9-point scale in the Customer Happiness survey
  • Increase repeat business from 90%+ to 95%+ by 2031
  • Track value adds with 30% customer coverage every year

How We are Addressing

  • Improved implementation capabilities and skills of people to deliver projects on time
  • Strong cyber security solutions implemented to protect data

Channels of Engagements

Town halls; project or operations reviews; video/audio conferences; performance evaluation/wellness/ member engagement programmes; Yammer (intranet platform); one-to-one counselling; iAppreciate (appreciation portal); Committees; Circle of Happiness Champions; Annual Reviews

Key Topics and Concerns Raised during such Engagement

  • Effort towards personal wellbeing and happiness
  • Happiest Minds score 7 on a 9-point scale in the Happiness Index
  • Create an atmosphere to be recognized as amongst the top 3 places to work in the Indian IT services industry

How We are Addressing

  • Instituted a dedicated wellness program and council to address 7 aspects of wellness i.e. physical, spiritual, intellectual, professional, social, emotional and environmental wellness
  • 90+ wellness programs in FY 2021-22
  • Multiple learning programs including 36 for niche skills
  • Multiple programs to support gender, cultural, generational and ethnic diversity

Channels of Engagements

Press releases; email advisories; in-person meetings; press/investor conferences; disclosure; social and environmental sustainability financial statements; earnings call; exchange notifications; press conferences; website; Annual General Meeting; Annual Report

Key Topics and Concerns Raised during such Engagement

  • Long-term growth
  • Highest standards of corporate governance
  • Transparency and disclosure
  • Establish leadership in Environment, Social and Governance (ESG) standards

How We are Addressing

  • Maintained industry-leading performance with superior margins
  • Devised strategy for long-term growth
  • Established ESG policy to drive business resilience

Channels of Engagements

Meetings/calls; visits; partner events; conference calls; business reviews

Key Topics and Concerns Raised during such Engagement

  • Enhance and actively engage in innovation
  • Be a partner for digital technologies

How We are Addressing

  • Premier vendor relationships with dedicated support
  • Provide ready availability of skilled resources and privileged access to IPs, labs and infrastructure

Channels of Engagements

Presentations; reviews, field visits and surveys; calls and meetings; consultative sessions; due diligence; conferences and seminars; press releases & conferences; sponsored events

Key Topics and Concerns Raised during such Engagement

  • Being a responsible corporate citizen
  • Contribute time and financial resources to social and environmental causes
  • Associate with organizations working towards this goal

How We are Addressing

  • Supported Akshaya Patra Foundation in their meal distribution program
  • CSR spending for COVID-19 support, supporting treatment of blindness and enhancing education Provided resources for Sri Jayadeva Institute of Cardiovascular Sciences and Research for a molecular testing lab and ICU beds

Channels of Engagements

Project management reviews; relationship meetings and reviews; contracts

Key Topics and Concerns Raised during such Engagement

  • Fair business practices
  • Governance
  • Sustained demand and business opportunities
  • Creditworthiness
  • Promote small businesses

How We are Addressing

  • Ensured fair and transparent onboarding and payment terms
  • Supporting suppliers with training and skill-building

Channels of Engagements

Representations on consultative papers by regulatory authorities; interactions with statutory bodies like SEBI, the Labor Authorities, CPCB, etc.; policy advocacy; interactions/representations with Government through industry associations like NASSCOM, FICCI, ASSOCHAM, CII

Key Topics and Concerns Raised during such Engagement

  • Participate in national economic development
  • Timely payment to the exchequer
  • Contribute to community development and sustainability

How We are Addressing

  • Transparent reporting of financial and non-financial performance as per GRI standards
  • ESG action plan created