Digital Process automation has become a key imperative for organizations to optimize their business processes and reduce manual intervention in their core processes. Digital Process automation enables the digital workforce to perform up-the-value chain activities to ensure enterprise-wide digital transformation in its true sense.
Happiest Minds’ Digital Process Automation Center of Excellence (CoE) uses inter-related technical capabilities in Process Automation, Cognitive Automation and Digital Automation (Low Code Application Platform) to cater to the end-to-end automation needs of our customers. Our prime focus is to ensure an optimal customer experience and operational efficiency through process automation, cognitive automation, and digital automation, delivering efficiency, personalization, omnichannel experience, and data-driven insights, enabling our customers one step closer to hyper-automation.
Our Key Differentiators
- Domain Expertise in our Focus Verticals – Healthcare, Manufacturing, CPG/Retail, BFSI, etc. – provides a vital edge in process re-engineering and optimisation consulting, which is an integral part of any successful enterprise automation initiatives.
- Leverage of Digital Capital – driven by standardization of tools and technology processes, enabling reusable methodologies, accelerators, and frameworks to assist our clients in achieving their objectives faster.
- Focus on Bridging Process & Application Gaps – Rather than just focusing on improving and bridging gaps in processes, we focus on identifying application gaps leveraging low-code/no-code platforms to improve the overall business process efficiency and posture to create an ecosystem of well-orchestrated human and digital workers.
- Cognitive Automation Focus – Improve automated capture of data, automated decision-making, and scale automation. Leverage of Gen AI as part of cognitive automation brings other extended capabilities such as Human-in-the-Loop, language understanding (reading/writing), image recognition, interpreting meaning in text and images, translation, and decision-making.
- Our philosophy of ‘Happiest people make happiest customers’ enables us to adopt a people-centric approach to bring value to our customers.
