Whitepapers

Unified communications (UC) has gone through several market transitions since its inception. Over the past few years, we've heard terms like "integrated communications", "IP communications" and "unified communications and collaboration" as terms that further the definition of UC.

Custom software applications developed over the last ten to fifteen years have become more and more complex. As the business environment becomes very dynamic, the ability to make rapid changes to business rules logic in these applications becomes critical. However…

Online retailers are finding unprecedented growth in sales over the past few years. Forrester statistics predicts that online sales growth in the U.S. shall trend at a 10% compound annual growth rate through 2014[1]. Ecommerce, which generated $231 billion in…

In the Case Management space, one critical area for helping improve efficiencies of case workers is that of analytics and reporting. Generating and presenting case reports based on various key performance indicators (KPIs) is critical to empower the case worker…

Today’s changing business models are forcing more and more enterprises to find different ways to utilize WAN more effectively and efficiently.

Microsoft SharePoint is a browser-based collaboration and document management platform from Microsoft [1]. It is Microsoft's most sophisticated content management system. It allows groups to set up a centralized, password protected space for document sharing. Documents can be stored, downloaded…

This white paper aims to help readers understand the impact of Social Media on eCommerce businesses in the current economic environment. Retailers and ecommerce businesses need to leverage the reach of Social Media to connect with a bigger audience. This…

Many organizations want to adopt Software as a Service or rather Anything as a Service for known benefits, but the reality is that decision making is very slow. CIOs are thinking and talking about cloud, but are very slow in…

This paper aims at identifying some of the technology trends that are common across banks globally. The trends are identified from a short to medium term perspective. We also try to identify the key drivers for some of these trends…

Retail and E-commerce are one of the first industries that recognized the benefits of using predictive analytics and started to employ it. In fact understanding of the customer is a first-priority goal for any retailer. In today’s competitive business environment…