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In the Case Management space, one critical area for helping improve efficiencies of case workers is that of analytics and reporting. Generating and presenting case reports based on various key performance indicators (KPIs) is critical to empower the case worker…
Microsoft SharePoint is a browser-based collaboration and document management platform from Microsoft [1]. It is Microsoft's most sophisticated content management system. It allows groups to set up a centralized, password protected space for document sharing. Documents can be stored, downloaded…
This white paper aims to help readers understand the impact of Social Media on eCommerce businesses in the current economic environment. Retailers and ecommerce businesses need to leverage the reach of Social Media to connect with a bigger audience. This…
Many organizations want to adopt Software as a Service or rather Anything as a Service for known benefits, but the reality is that decision making is very slow. CIOs are thinking and talking about cloud, but are very slow in…
This paper aims at identifying some of the technology trends that are common across banks globally. The trends are identified from a short to medium term perspective. We also try to identify the key drivers for some of these trends…
Retail and E-commerce are one of the first industries that recognized the benefits of using predictive analytics and started to employ it. In fact understanding of the customer is a first-priority goal for any retailer. In today’s competitive business environment…
Any business (large or small) has only four channels to advertise and market: Print, Online, Radio/TV and Billboards. Various options available for these four channels are shown in Table 1.
include similar tools to help people make connections internally in companies. Since it is likely that your employees have integrated social networks into the way they think, learn and solve problems, the typical learning management system (LMS) must also evolve…
Information Technology Infrastructure Library (ITIL) is most popular framework for IT service management in fact for many businesses it is the basis for IT service improvement which talks about service management as a practice and in detail about service lifecycle.…
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