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The word ‘omni’ means ‘all’ or ‘every’ in Latin. The term ‘omni-channel’, thus refers to ‘all channels’. Changing consumer behaviour, preferences and expectations make it imperative for businesses to reach out to customers in every way possible, so they can…
Digital Transformation is far beyond just moving from traditional banking to a digital world. It is a vital change in how banks and other financial institutions learn about, interact with and satisfy customers
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