7 Steps Retail Omni Channel Assessment
There are just 7 answers to let you know the Omni-channel maturity of your organization. It is that simple! Step 1: Roles and Responsibilities: A clearly mandated Omni-channel strategy and vision that is articulated to employees, customers and stakeholders is the key.Who do you think is driving the Omni-channel strategy? A Chief Omni-channel Officer? Do […]