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IT services

telecom-operators

B2B2X – the key for Telecom operators to rise above Xpectations

The idea of digital transformation has taken center stage over the last few years and has thrown open many opportunities for organizations to fundamentally change the way they do business. In particular, as Telecom operators have expanded into new and emerging markets, they are faced with an ever-increasing set of expectations from both enterprises and […]
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technology

Location Services, Mobile Apps and Personalization: Digital Transformation of the Customer Experience

According to the KPCB Internet Trends Report 2015, the number of mobile phone users in the world over is 5.2 billion, with around 40 percent being smartphone users. With tablet computers also commonplace and wearable devices along with the Internet of Things revolution just around the corner, it’s only a matter of time before the […]
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Innovation in Industry

Innovation in Industry – An IT Services Perspective – Part 2

In my previous post Innovation in Industry – An IT Services Perspective – Part 1 I wrote about the long-term challenges likely to be faced in the IT Services sector, and why innovation initiatives will be critical for survival and growth. This applies across the sector – both for large and established companies as well as […]
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Innovation in Industry

Innovation in Industry – An IT Services Perspective – Part 1

The software industry can be broadly classified into two areas: software products and software services (or IT services, as the sector is also known). Innovation in the software product industry is well known and has followed the product innovation trends in other industry sectors, perhaps understandably so: since innovation and novelty determine not just growth […]
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