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Customer Relationship Management

CRM

Turbocharge Your Customer Relationship Management with Salesforce Einstein

Picture this: You have a personal data scientist at your service, that enables AI capabilities into your apps, helps you with predictions and suggestions, discovers relevant insights automatically, advises next best course of action, automates tasks, and all that proactively. Reminiscent of Microsoft office assistant, (à la Albert Einstein) the world’s most familiar genius walking […]
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Business Process Automation

The 7 Step Framework for Digital Transformation in BPM

Digital Transformation is radically transforming the global business landscape. Enterprise executives in almost all the industry verticals are leveraging the key levers of Digital Transformation including Social Platforms, IoT, Mobility, Cloud, and Analytics to increase the performance and reach of their business. The adoption and usage of these disruptive technologies in the right time and […]
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Proactive Customer Care

Next Gen Customer Experience Management: Proactive Customer Care

The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do so in a proactive manner. To put this in another way: while it is essential […]
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