Digital Transformation Blogs - Bigdata, IoT, M2M, Mobility, Cloud

customer management solutions

Five Parameters That Influence Customer Experience

The analyst firm Forrester defines customer experience as “How customers perceive their interactions with your company.” Read More. Here are my thoughts on what are some of the factors and parameters which influence these perceptions. 1.Expectation Management: Customer perceptions about the product or service depend on whether it meets, exceeds or falls below their expectations. […]
Read Now

Archives

Categories