customer experiences
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Store as Fulfillment Center: Omnichannel and the Future of Retail
By Anitha Rajagopalan On 13 Nov 2015Omnichannel has come of age for brick-and-mortar retailers. Traditional retailers have been on a slow yet steady adoption of digital technologies over the last two decades. First arrived e-commerce, which retailers took on as another channel for customer acquisition and...
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Retailers Survey Report: The Perfect Storm Of Omnichannel Makes Landfall !
By hmblog On 28 Sep 2015Omnichannel has come of age. Retailers are constantly challenged to ensure seamless and consistent customer experience across channels. Happiest Minds’ survey, targeted at executive leadership members of tier 1 and tier 2 US based retailers, aims to provide an insight...
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