customer experience
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Retail Trends: What to Expect in 2016?
By Gunendra Patil On 28 Dec 2015The retail industry is going through the digital transformation phase, thanks to the disruptive technologies and trends including social media, smart phones, tabs, IoT, data analytics and cloud for enabling the sea of changes. In 2015, the digital enablement initiatives...
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Navigating Your Way Around Beacon Technology This Christmas
By Anitha Rajagopalan On 22 Dec 2015Christmas cheer is just around the corner. It’s a season for relaxing with loved ones, eating good food, and of course, shopping for presents to put underneath the Christmas tree. Retailers are all geared up to ensure they are best...
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Bank Goggles: From One Touch to Touch Free Banking
By Benjamin Sanjay On 17 Dec 2015The retail banking sector has now entered the era of digital transformation. Advancement in digital technologies, social media, far and wide reach of mobile devices are now redefining the banking experience for all of us. The technological evolution around touch...
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Why The Digital Age Makes Customer Experience More Relevant Than Ever Before?
By Shantanu Paknikar On 15 Dec 2015Customer Experience (Cx) as a concept is age old. Among Peter Drucker's famous quotes, one of my favorites is "The purpose of a business is to create and keep a customer". Companies the world over have accepted this simple truth....
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Measuring ROI of Retail Analytics
By Anitha Rajagopalan On 20 Nov 2015Why a retailer should monitor the impact of its shopper insights initiatives Big Data, fast data and the data deluge are taking the world of digital businesses, especially the customer-focused ones, by storm. Retail is no exception as more and...
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