Customer Engagement

How do you treat your ‘internal customers’?

February 22, 2018
By Prasanna Bableshwar
Customer Engagement, Customer Experience

I worked at one of the top IT Services Company for just six months. Even by the end of the 6th month, they were not sure where I fit in. All this after they took two months to finish onboarding formalities. I was still struggling to figure out which Business Unit I fit in and […]

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Enterprise Mobility for Field Services: A Matchless Driving Force

May 26, 2017
By Shashin Shah
Blogs, Modernization

Dimensions of customer engagement are shifting from service to experience. Customer experience is now at the core of everything organizations do. Just watch organizations of any vertical, you will be amazed to see the extraordinary lengths they went in the last few years to create amazing and powerful experiences for their customers. (From behavior, interest […]

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Big Data & Analytics – Changing The Way Businesses Take Informed Decisions

June 29, 2016
By Sakshi Mathur
Analytics, Big Data

In the age of Big data, businesses cannot thrive without finding a way to analyze data and bring insights out of it. In that sense, predictive analytics is one of the hottest trends that transforms the current business landscape. The right analytics solutions will empower business leaders to take informed decisions, reduce operation risks, predict […]

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Customer Experience and Customer Engagement

July 8, 2015
By Shantanu Paknikar
Customer Engagement, Customer Experience

The Digital Age is resulting in the area of Customer Experience becoming more important than ever before. For example, in a recent Digital Trends report published by Econsultancy.com, a large majority (44%) of research respondents indicated that the primary way their organization will seek to differentiate itself from competitors is through Customer Service and Customer […]

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Near Real Time Insights to Empower Your Front Line

February 4, 2015
By Salil Godika
Analytics

Generating real time or near real time insights and enabling front line staff access actionable takeaways is a game changer. Be it pharma sales representatives or customer service agents or airline cabin crew, the window to resolve or enhance customer experience ranges from a few seconds to minutes at best. It is during this window […]

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How do you treat your ‘internal customers’?

Enterprise Mobility for Field Services: A Matchless Driving Force

Big Data & Analytics – Changing The Way Businesses Take Informed Decisions

Customer Experience and Customer Engagement

Near Real Time Insights to Empower Your Front Line

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