I worked at one of the top IT Services Company for just six months. Even by the end of the 6th month, they were not sure where I fit in. All this after they took two months to finish onboarding formalities.
I was still struggling to figure out which Business Unit I fit in and how to navigate complex internal systems and understand which building to run to for the next set of steps in the long onboarding process.
I used to spend almost entire day for the first one month to complete one step in this crystal maze of various steps involved in onboarding.
Does this sound familiar? Did you ever wish the internal systems in your company were as good as the applications you interact with a customer, be it a food ordering app or a social media app? Did you wish there was ‘someone’ to guide you through complex processes in a new company?
With the maturity of HR Automation and Bot platforms, there has been a significant focus on improving the internal employee experience. Imagine if you could talk to ‘Siri’ to know about a travel policy or apply for leave just by chatting with a Bot. A recommendation on training you need to take to progress your career, or even a personalized search on a topic inside your company. If you could get an answer to simple queries like ‘Find me someone who has worked on AI/ML?’
To achieve an experience like this is not as difficult as you would imagine. But the driving force for such a transformation needs to come from ROI or benefits an employer will get out of this initiative.
60% of employees tend to spend more than three years based on how they interact with the company.
As an employer or HR, you will be able to run a lean team with all repetitive questions being answered by a Bot. There is now a chance to get better insights into what employees want and streamline the policies and processes proactively. You as an employer will be able to capture the mood of the company, collect data points and make decisions based on those data points and not by ‘gut feeling.’ More up-to-date performance parameters that you can be used to improve in real time, rather than wait for year-end reviews. Or even calculate the cost of exit based on industry hiring trends and external parameters.
As they say, ‘money saved is money earned,’ a top real estate company saved 20% in HR Costs, just by implementing a policy query chatbot.
In these days of shrinking margins, you will surely appreciate a system that can increase your internal efficiency and reduce the cost at the same time.
Happiest Minds’ Digital Employee Engagement Platform can complement your existing systems to make them more personalized and improve the productivity of your internal customers. As a platform, it engages with the employee right from the day they express interest in a role at a company. With its inbuilt resume scanning and role recommendation engine, it can map Job roles with resumes and do a preliminary screening of the candidates. With dIVA (Digital Identity Verification and Analytics) engine built-in, it can do biometric as well as background screening checks. Right from that very moment, the system starts collecting vital information and preferences about the candidate, which will help the company make informed decisions and also personalize the services of the company for that prospective employee.
As a prospective employee, the candidate gets to experience the employee engagement initiatives in your company and also appreciate the cutting edge AI/ML technology at work. During the joining formalities and later on, the employee feels valued at the company by personalized systems and services offered by the company. All along they will have a trusted ‘virtual employee’ to guide them through the system and career at the company.
Prasanna is a former Happiest Mind and this content was created and published during his tenure.
