The roots of mobility are getting firmer and firmer in every industry vertical across all departments. Especially in field service, mobility has enabled field service departments to set new standards for productivity and customer responsiveness.
Using enterprise mobility, field service engineers can easily access the right customer information, and resources from anywhere at any time. Plus, they can get a full view of an individual customer and their needs, so they can create and schedule the correct work order for faster problem resolution.
Check out the infographic below to know how did enterprise mobility help a top mechanical contracting firm transform their field service process to increase first-time fix rate and delight customers. Â
You can also download the detailed case study to learn more about this enterprise mobility implementation success story.
Shashin Shah has been an expert in the Information technology field for more than twenty years. His experience globally and in the US, spanning across several industries has greatly contributed to his unparalleled skill set. Currently, Shashin is working as Chief Business Officer at DTES division of Happiest Minds, where he is primarily handling Pimcore Global Services. Pimcore is 100% open source consolidated platform for PIM, MDM, DAM, WCM & Ecommerce.
