Digital Transformation Blogs - Bigdata, IoT, M2M, Mobility, Cloud

Technology

The Challenge of IoT Platforms

Solutions are quickly becoming the way of life rather than individual products. Customers are looking out for solutions and companies are getting into creating one. The tough part about solutions is that they are vertical specific and are very rarely horizontals. When we are looking at the IoT applications, solutions and the corresponding verticals, we […]
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Does container-as-a-service spell doom for SaaS?

Software-as-a-Service (SaaS) is software developed, hosted by the vendor, and accessed by users over the Internet. The underlying infrastructure and code base are centrally maintained by the SaaS vendor and shared by all customers. Customers access the SaaS applications over the internet unlike traditional packaged applications that are instantiated specifically for and hosted within the […]
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Wearable Technology Barometer

Wearable technology, today, is a fusion of adornments incorporating computers and progressed electronic innovations. This technology was born with the influence of ubiquitous computing, an engineering desire to make computing appear everywhere and anywhere. Wearable devices is when a ‘thing’ meets an Internet of Things (IoT) ecosystem, starts capturing and analysing data, connects with the […]
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How to Protect Your Data from Third-Party Breaches

The December 2013 Target data breach that compromised the credit card information of 40 million customers was the first of many wake-up calls to organizations, bringing home the damage a company can sustain when a partner’s systems are hacked. As the whole world now knows, the HVAC supplier had access to more of Target’s systems than was needed […]
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mobility

Disruptive Technology Weekly Roundup – Sep 17th to Sep 23th

The true skill of deploying the essence of disruptive technology in an enterprise comes with an ability to make better informed decisions, make on-the-fly adjustments and tweak its products and services in absolute accordance with the market trends. Businesses in a few markets, mostly emerging ones, have not had the privilege to capitalize on it […]
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blog

7 Focus Areas for Customer Experience Management

For those familiar with Michael Porter’s work, strategy is about differentiation. In the digital era, there is a growing consensus that differentiation will depend on how service providers manage their customers’ experience. Strategy then will need to increasingly focus on Customer Experience Management initiatives. Here are seven that I think would be important. This is […]
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Five Parameters That Influence Customer Experience

The analyst firm Forrester defines customer experience as “How customers perceive their interactions with your company.” Read More. Here are my thoughts on what are some of the factors and parameters which influence these perceptions. 1.Expectation Management: Customer perceptions about the product or service depend on whether it meets, exceeds or falls below their expectations. […]
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Apache Kafka: Building Intelligent Systems

Intelligent systems are those which can change their behavior with data. Capturing data itself is a challenge in the new age systems with IOT applications, Web Scale applications, Telematics, etc.., due to high velocity and volume of inflow and outflow of data. For example, let’s consider an automobile insurance company, who would like to understand […]
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