Technology
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Are Enterprise Wearables A Boon Or A Bane?
By Deepak Kadambi On 12 Sep 2014As destinations gets closer and functions become increasingly interconnected, the internet offers the only viable way for multinational companies to bring all their employees, across departments and locations, on the same platform. Employees can now access their company network even...
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Assisted Mobility Solution – Customer Experience, Commerce & Support
By Gopala Seruku On 26 Aug 2014Increasing affordability combined with rapid advances in technology and infrastructure has led to an explosive growth in the use of smartphones. According to a report by eMarketer, by the end of 2014, there will be 1.75 billion smartphone users across...
Customer Experience Digital Transformation Innovation Mobility Technology
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How does business drive technology requirements
By Arnita Chakravorty On 11 Aug 2014Business-Driven Technology A business-driven technology strategy articulates the capabilities required for the success of an organization. To align business-technology investments with business strategy, focus needs to be on the type of value that the business aims to create. Decisions on...
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Channel Optimization for Banks
By Sethuraman Janardhanan On 23 Jul 2014Channels are fast becoming an integral part of banking activities. In this age where customers enjoy best possible services across all industries, banks have to concentrate on and optimise their channel management strategies so that they are able to ensure...
Analytics Banking Customer Experience Digital Enterprise Innovation Technology
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Leverage Big Data: Push your customers from ‘just browsing’ to ‘sold’
By Sethuraman Janardhanan On 15 Jul 2014In today’s digital age, it is easy to understand where Werner Vogels, Chief Technology Officer, Amazon is coming from when he says, “ You can never have too much data – bigger is definitely better. The more data you can...
Analytics Customer Experience Digital Enterprise Digital Transformation Innovation Retail Solutions Technology
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