Customer Experience
-
Uncovering Value in Telecom using Big Data Analytics
By Kiran Veigas On 14 Oct 2014Are you listening to the right voices? Growth in the telecom industry is always at a staggering rate. Thanks to continuous rise in customer churn, high operational costs and average customer service, telecom companies are forever at the receiving end...
Analytics Big Data Customer Experience Digital Transformation Telecom
-
Assisted Mobility Solution – Customer Experience, Commerce & Support
By Gopala Seruku On 26 Aug 2014Increasing affordability combined with rapid advances in technology and infrastructure has led to an explosive growth in the use of smartphones. According to a report by eMarketer, by the end of 2014, there will be 1.75 billion smartphone users across...
Customer Experience Digital Transformation Innovation Mobility Technology
-
Social engagement at enterprise levels – whats next for email?
By Gopalakrishna Bylahalli On 20 Aug 2014Personally, people are very active and all over social media through a plethora of channels. It is now an integral part of individual social lives. Whereas, adoption of enterprise social platforms is still very slow across industries. Though there are...
Content Management Customer Experience Digital Enterprise Digital Transformation
-
-
The Internet of Retail Things
By Sandeep Agarwal On 1 Aug 2014IDC predicts that a mind boggling 50 billion devices will be connected to each other or to other people by 2020. This includes all kinds of devices, equipment – stationary or moving;living or non-living- that will connect to the internet...
Tag Cloud
Subscribe for blog updates