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Proactive Customer Care

Next Gen Customer Experience Management: Proactive Customer Care

The transition from traditional Customer Relationship Management (CRM) to Customer Experience Management is underway, and we are in the middle of it. To attract and retain customers, enterprises today not only need to manage their customers’ experience, but also do so in a proactive manner. To put this in another way: while it is essential […]
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Comparison Study of SAS Vs R

Will R out perform SAS on Data Analytics in near future?A comparison study of SAS vs. R:  Data Analytics means SAS and SAS means data analytics. Can any analytics firm think analytics services without SAS in recent years? But for last couple of years people have started talking about a data analytics tool call “R”. […]
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In A State Of Flux Content Management

1.       A tourist calls up a car-rental company to rent a car. The agent makes use of business application that combines historical transaction data and images to process the request. 2.       Security organizations target potential areas of crime by integrating information available from various sources – video, text, images and stored structured data. In recent times, theres […]
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