Digital Transformation Blogs - Bigdata, IoT, M2M, Mobility, Cloud

Sreejit Menon

Patient Experience Management: Key to Progress

Experience management is key to any industry. Understanding and managing ‘experience’ could be for external as well as internal stakeholders, but to a large extent experience management is focused primarily on the end consumer and more so in a B2C context. To elaborate further, in the telecom industry, customer experience management (CEM) is the second […]
Read Now
technology

IOT & M2M: Simplifying the “Smart” Code

The term “Internet of Things” or IOT was coined by the British Technologist Kevin Ashton, who co-founded the Auto-ID Center at MIT (Massachusetts Institute of Technology) in 1999. He mentioned the term in the context of defining a new system where the “Internet” would connect “Things” (like machines or devices or objects) in the physical […]
Read Now

Taming the Elephant….Building a Big Data & Analytics Practice – Part I

A couple of decades ago, the data and information management landscape was significantly different. Though the core concepts of Analytics, in a large sense, has not changed dramatically, adoption and the ease of analytical model development has taken a paradigm shift in recent years. Traditional Analytics adoption has grown exponentially and Big Data Analytics needs […]
Read Now

Knowing Your Digital Customer – From Customer to Social to Digital MDM

Knowing your customer, and now every individual customer, is core to taking key decisions and developing strategies and improving products, etc. to directly or indirectly improve your top line or bottom line. In traditional Analytics, customers were segmented on various vectors and combinations like loyalty, usage, average revenue, life time value, visit frequency, etc. and […]
Read Now

Patient Experience is key to Customer Delight and Retention in the Healthcare Industry

Patient Experience Management is not just about the In-hospital experience, but research says that two-third of an individual’s interaction with a healthcare provider is as a customer pre and post treatment. Only a third of their experience is as a patient during treatment and during the hospital stay. External Data like Brand Reputation, Sentiments, etc. […]
Read Now
data-quality-management

Gamification – A Rising Imperative To Improve Data Quality

As per Gartner Report, by end of 2014, 70% of top 2000 global organizations would have implemented at least one Gamification application, however, by 2015, 80% of them will fail to meet business objectives due to poor design. 50% of organizations that have managed innovation processes will gamify those processes by 2015. Therefore, there is […]
Read Now

Archives

Categories