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Best Practices for Customer Interactions
By Shantanu Paknikar On 12 Feb 2013As the world shrinks, one industry that is at the forefront of this shrinkage is the IT industry. People from one part of the world frequently travel to another part of the world, to meet their customers and execute projects...
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An Overview of Case Management
By Shantanu Paknikar On 7 Jun 2012A case is a coordination of multiple tasks planned or unplanned and associated content towards a concrete objective or a goal. Cases are dynamic, and respond to and generate events which generally involve unstructured processes. This means that steps in...
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