Digital Transformation Blogs - Bigdata, IoT, M2M, Mobility, Cloud

Shantanu Paknikar

Best Practices for Customer Interactions

As the world shrinks, one industry that is at the forefront of this shrinkage is the IT industry. People from one part of the world frequently travel to another part of the world, to meet their customers and execute projects from the client location. Client facing assignments are much sought after for the exposure they […]
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An Overview of Case Management

A case is a coordination of multiple tasks planned or unplanned and associated content towards a concrete objective or a goal. Cases are dynamic, and respond to and generate events which generally involve unstructured processes. This means that steps in the processes are not rigidly defined. Case Management usually involves highly human intensive workflows with […]
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