Digital Transformation Blogs - Bigdata, IoT, M2M, Mobility, Cloud

Year: 2015

Disruptive Technology Weekly Roundup – Jul 11th to Jul 17th

The proliferation of Internet of Things, Software Defined Everything, the Next Generation Digital Enterprise and Billion Dollar Start-ups is fundamentally changing the way global organizations leverage technology to design products, foster collaboration internally and externally. At Happiest Minds, we harness disruptive technologies such as SMAC Plus to help our clients gain a competitive advantage and […]
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CUSTOMER LOYALTY FOR THE DIGITAL ENTERPRISE

Loyalty Programs, where customers earn reward points that can be redeemed for benefits later, are popular across industries such as Retail, Travel, Hospitality, Banking, Airlines, and others. Such programs have been around for several years. However as enterprises and their customers go digital, the customer loyalty space is in the process of getting disrupted. This […]
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technology

5 Drivers for Securing the Internet of Things

If you have any doubt at all about the impact of the IoT, consider these facts: 75 percent of the world’s population has access to a mobile device. When you compare the number of connected devices in 2009 (0.9 billion) to the number today, it represents a 30-fold increase. It is estimated that over 26 […]
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Patient Experience is key to Customer Delight and Retention in the Healthcare Industry

Patient Experience Management is not just about the In-hospital experience, but research says that two-third of an individual’s interaction with a healthcare provider is as a customer pre and post treatment. Only a third of their experience is as a patient during treatment and during the hospital stay. External Data like Brand Reputation, Sentiments, etc. […]
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Key Elements for Total Cloud Compliance

The advantages that cloud computing brings are undeniable—increased agility, reduced costs, operational flexibility, and more. However, organizations sometimes hesitate to adopt the cloud because of perceived compliance issues. After all, the control that one has over on-premise data is lost when moved to the cloud, increasing dependency on a third party. So how does one […]
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technology

Customer Experience and Customer Engagement

The Digital Age is resulting in the area of Customer Experience becoming more important than ever before. For example, in a recent Digital Trends report published by Econsultancy.com, a large majority (44%) of research respondents indicated that the primary way their organization will seek to differentiate itself from competitors is through Customer Service and Customer […]
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technology

Why IoT Security Needs an Inside-Out Approach

The number and variety of devices getting connected to the internet are increasing everyday. Leading analyst estimates indicate that over 26 billion devices will be connected to the internet by 2020 creating the internet of things (IoT). Surprisingly this list excludes PCs, tablets and smartphones, representing an almost 30-fold increase from 0.9 billion in 2009. […]
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