Digital Transformation Blogs - Bigdata, IoT, M2M, Mobility, Cloud

Year: 2015

Does container-as-a-service spell doom for SaaS?

Software-as-a-Service (SaaS) is software developed, hosted by the vendor, and accessed by users over the Internet. The underlying infrastructure and code base are centrally maintained by the SaaS vendor and shared by all customers. Customers access the SaaS applications over the internet unlike traditional packaged applications that are instantiated specifically for and hosted within the […]
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Wearable Technology Barometer

Wearable technology, today, is a fusion of adornments incorporating computers and progressed electronic innovations. This technology was born with the influence of ubiquitous computing, an engineering desire to make computing appear everywhere and anywhere. Wearable devices is when a ‘thing’ meets an Internet of Things (IoT) ecosystem, starts capturing and analysing data, connects with the […]
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Retailers Survey Report: The Perfect Storm Of Omnichannel Makes Landfall !

Omnichannel has come of age. Retailers are constantly challenged to ensure seamless and consistent customer experience across channels. Happiest Minds’ survey, targeted at executive leadership members of tier 1 and tier 2 US based retailers, aims to provide an insight in the maturity of today’s Omnichannel initiatives. The report covers the attributes that form the […]
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How to Protect Your Data from Third-Party Breaches

The December 2013 Target data breach that compromised the credit card information of 40 million customers was the first of many wake-up calls to organizations, bringing home the damage a company can sustain when a partner’s systems are hacked. As the whole world now knows, the HVAC supplier had access to more of Target’s systems than was needed […]
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mobility

Disruptive Technology Weekly Roundup – Sep 17th to Sep 23th

The true skill of deploying the essence of disruptive technology in an enterprise comes with an ability to make better informed decisions, make on-the-fly adjustments and tweak its products and services in absolute accordance with the market trends. Businesses in a few markets, mostly emerging ones, have not had the privilege to capitalize on it […]
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blog

7 Focus Areas for Customer Experience Management

For those familiar with Michael Porter’s work, strategy is about differentiation. In the digital era, there is a growing consensus that differentiation will depend on how service providers manage their customers’ experience. Strategy then will need to increasingly focus on Customer Experience Management initiatives. Here are seven that I think would be important. This is […]
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Five Parameters That Influence Customer Experience

The analyst firm Forrester defines customer experience as “How customers perceive their interactions with your company.” Read More. Here are my thoughts on what are some of the factors and parameters which influence these perceptions. 1.Expectation Management: Customer perceptions about the product or service depend on whether it meets, exceeds or falls below their expectations. […]
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