Archives: Alliance Partners

Happiest Minds and ServiceNow share the vision to modernize and time to market for SMBs (Small and Mid-size Businesses) and enterprises globally through differentiated Technology Provider Service Management (TPSM) offerings with Happiest Minds Managed Service Provider Platform (MSP).

The Happiest Minds and ServiceNow collaboration will bring in expertise, experience, and solutions to improve efficiency and maximize the value in customer organizations with ServiceNow adoption​. Our consulting- driven approach maps customer business requirements and builds the business case for a digital transformation journey. The joint offerings include Advisory, Implementations, Integrations and Managed Services using Shared or Dedicated Services model covering IT, Customer, Employee and Platform workflows.

Our alliance tackles multiple challenges in the market:

  • Powering efficient IT/Platform Service Management & Operations
  • Lack of digitized onboarding & provisioning journeys
  • Building Connected Ecosystem and Value Realization
  • Driving effortless collaboration without the need to build costly integrations 
  • Enabling Effective and Proactive Customer Care
  • Process and Maturity frameworks around Governance, Risk and Compliance (GRC)
  • Security & Compliance concerns

Happiest Minds Focus Areas

Operations Management

  • IT Service Management
  • IT Operations Management
  • IT Asset Management

Security Management

  • Governance, Risk and Compliance
  • Security Operations

Enterprise Service Management

  • Customer Service Management
  • Onboarding and Transitions
  • Custom Applications

Integration Management

  • Integration Hub, Rest API and App Engine

Platform Operations

  • Upgrades, cloning and maintenance of platform-based architectures with benefits of ServiceNow applications

Partnership Type

Premier 

About ServiceNow:

ServiceNow is a platform-as-a-service provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality. The platform allows you to integrate various organizational roles and services. With ServiceNow, you can have a coordinated integration of HR Services, Customer Service, Security Operations, and other departmental functions. Altogether, they are overseen as part of a comprehensive managed workflow that supports features such as real-time communication, collaboration and resource sharing.

For more information on its products and services, please visit: www.servicenow.com/