The year 2017 is predicted to be the year of breakout for the Chatbots. While internet banking had been growing steadily since the early 2000, it’s the increase in smartphone saturation that has led to a dramatic rise in mobile banking. Statistics from the Federal Reserve suggest that 43% of all mobile phone owners with a bank account had used mobile banking in 2016. According to Gartner, by 2020, customers will manage 85% of their relationship with the brand without interacting with a human being.
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Increase End-user Satisfaction
Provide Self Service to end-customers
Assist in easy KYC and Customer On Boarding
Offer Personalized Banking Service and Assistance
Identify cross-selling and up-selling product and services
This paper is your guide to Chatbot implementation. Download it for free and start your journey of redefining customer engagement.